Refund Policy
Thank you for choosing GKHUBS!
We hope you have an enjoyable shopping experience on our platform and are committed to providing an efficient and transparent return and refund process. Please read the following policy carefully to clearly understand our refund and return procedures.
1. Damaged Products and After-Sales Service
1.1 Receiving a Damaged Product
If the product is damaged during shipping, please contact us within 24 hours of receiving the product and provide clear photos as evidence. We will report the issue to the supplier (studio/manufacturer) and assist you in seeking a possible solution. Please note that whether the supplier offers replacement parts or other support will depend on the specific situation.
1.2 Shipping Fee Responsibility
In cases of returning or exchanging a product, the customer must bear all shipping costs.
1.3 Final Resolution
If the issue cannot be resolved through the supplier, you may choose to file a claim with the shipping company to seek further compensation.
2. Return Process
Our quality assurance team will inspect the returned product. If it meets our refund policy criteria, we will proceed with the return process. Please note that we cannot control the time it takes for the package to reach our store. The quality inspection process may take up to 2 working weeks, including handling disputes with related manufacturers, distributors, or studios.
Once the return request is approved, GKHUBS may take up to 1 week to refund your payment provider. Please be aware that we cannot control the time your payment provider takes to process the refund.
3. Return/Refund Shipping Costs
Products that meet our return and refund policy will be eligible for a full refund, excluding any applicable shipping fees. In certain situations, we may refund shipping costs for some returns. Customers are responsible for paying the shipping cost to return the product to our store, and shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
4. Summary of Return/Refund Policies
| Condition | Policy |
|---|---|
| Product Out of Stock | Refundable |
| Pre-Ordered Items (Deposit Portion) | Non-Refundable |
| Change of Mind | Non-Returnable/Non-Refundable |
| Promotional/Discounted Products | Non-Returnable/Non-Refundable |
| Opened and Used Products | Non-Returnable/Non-Refundable |
| Damage Due to Customer Negligence, Misuse, or Abuse (e.g., exposure to high heat, chemicals, flames, sharp objects, etc.) | Non-Returnable/Non-Refundable |
5. Customer Responsibilities
- Customers must ensure that personal information and shipping addresses provided are accurate.
- Customers are responsible for paying the balance on time (for deposit pre-orders) to avoid order delays or cancellations.
- Customers must promptly pay for shipping fees to ensure the order is shipped smoothly.
If you have any questions, please feel free to contact our customer service team. Thank you for your understanding and cooperation!